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What Are Your Restaurant Pet Peeves?


Posted by on Tuesday, 23 August 2011 15:25
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Restaurant Pet Peeves

I don't know about you, but when I go out to a restaurant there are certain things that drive me crazy and can ruin the entire experience. Of course if the food is bad, it's not going to be a great experience. But what about those times when the food is great but the experience still stinks?

I would always give up a little food quality for great service compared to incredible food and mediocre service. We go out to dinner to enjoy the food, the service, and the atmosphere. I love trying new restaurants and having a good time enjoying someone else's cooking but it way more than that.

Besides the food, the decor, service and food all come together to create a memorable occasion. I started to think about some of my own restaurant pet peeves on this vacation and wanted to share them with you and find out some of your own dislikes.

Luckily, most of the restaurants we've dined at here at the Jersey shore have been excellent. Good food and good service. But there are a couple of restaurants that made me think about other experiences not so enjoyable.

Let me be clear, I understand there are some restaurants that are more casual and I don't expect white tablecloth service, but it still should be competent service, and the waiters should know what they are doing.

Some of My Most Annoying Restaurant Pet PeevesSo here are some of my personal restaurant pet peeves, and I hope you can share some of your own with me:

  1. Snotty greeters, maitre d's or hosts - Nothing can start the night off on the wrong foot like a host or hostess with attitude. You walk into a new restaurant excited about enjoying some incredible food and the host gives you attitude. Who knows if they are having a bad day or they hate their job but this is the first person you come in contact with and how they greet you will affect the rest of the night. Please maitre d's, smile and make your guests feel welcome.
  2. Waiters who stand over your shoulder reading your menu and telling you what they like and what you should order. And why is it they always like the most expensive items on the menu? Waiters, please don't tell me what you like on the menu unless I ask.
  3. Reading the specials from their ordering pad. It's usually one or two appetizer specials and one or two entree specials. The chef went to a lot of trouble coming up with these specials, so please take the time to learn what they are and what's in them. And if you do have to read them, please slow down and enunciate. I'm getting older and my hearing's not as good as it used to be.
  4. Pouring wine to the top of the wine glass. Red or white, I like to swirl my wine and I like my white wine chilled. I like to pace myself with a bottle of wine when I'm out to dinner with friends, make it last the entire meal. If a waiter overpours, I typically over drink and then there's none to enjoy with the main course and I have to order another glass or bottle. Most of the time after tasting the wine, I ask the waiter to let me do the pouring. Besides making it last, I enjoy the control.
  5. Expensive restaurants that require you to get up and order your own food. Haven't experienced many of these but on this vacation, we went to a pretty nice restaurant that wasn't cheap and you had to walk up to a window, place your order and then prepare a salad at the salad bar. A waitress then serves you your food and drink. I understand the concept, but if you have a wait staff to do the serving, why not let them take your order?
    #5a. Expensive restaurants that require you to cook your own food (e.g. Fondue). Why bother? I mean, we can do that at home.
  6. Serving really good food in Styrofoam containers when plates, even inexpensive plates, would be so much nicer. There is a really fun restaurant that serves excellent local fish in a wonderful outdoor setting but I'm not thrilled to go there because the waiters serve everything in Styrofoam containers. Besides being a drag on the environment, I find it hard to enjoy local flounder, fresh corn and tomatoes out of styrofoam containers.Besides, for the amount of money the food costs, they could certainly afford to put it on a plate.

What Can A Restaurant Do?

So, that's my list. I rarely run up against #5 and #5a, but the rest of the issues happen frequently enough that it bothers me. And not wanting to be one who comes up with a list of complaints without proposing some solutions, it seems to me that a lot of my pet peeves can be remedied by good training. Managers really need to take the time to teach the hosts and hostesses that they are the face of the restaurant and to behave accordingly.

Whoever is in charge of training the wait staff should be very specific in telling the servers how and when to recommend menu items. Of course, especially with corporate restaurants, the wait staff may be instructed to suggest pricier items. If that's the case, I most likely wouldn't bother going back to that restaurant.

The same holds true for the specials. Both the front of the house manager and the kitchen manager/chef should collaborate in this area. The kitchen should make sure that the servers are knowledgeable about not only what is in the specials but also how they taste. That means that all servers should be able to taste all specials before service begins so that they can make informed recommendations.

The wine issue is a matter for the sommelier or bar/beverage manager. Restaurants make the most profit on beverages, by far. And pouring more than 4-6 ounces into a diner's wine glass can really affect the bottom line.

And, lastly, I would hope that restaurants that serve exclusively on/in Styrofoam and plastic would switch to a recyclable material, or at least one that is biodegradable. The way we take care of--or don't take care of--our environment is a huge issue. And with the trend towards green restaurants, it seems to me that the days of serving on Styrofoam are numbered.

So What Are Your Pet Peeves?

I gave you a few of mine but I would love to hear more about what are some of your restaurant pet peeves. Here's your change to let everyone know what gets under your skin when dinning out.

Read 3361 times Last modified on Tuesday, 08 January 2013 12:55

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97 comments
  • Comment Link Posted by: Jim B on Wednesday, 09 January 2013 11:50

    Tin foil left on, or worse, in the baked potato and sour cream in a plastic cup. It's lazy and ruins an otherwise nice experience.

  • Comment Link Posted by: Clare on Wednesday, 09 January 2013 06:07

    Ok , I know this is not the biggest sin,
    but, would it be too much to ask that
    When serving bread or breakfast breads
    And bagels, the butter could be soft
    And spreadable ?

  • Comment Link Posted by: Sarah Pitcher on Tuesday, 08 January 2013 14:25

    Most people are upset because they have to wait for their food. I am more upset when it comes too quickly. If I am out for dinner, at my age, dinner is my entertainment for the evening. My husband and I like to share an appetizer, or maybe a salad, let that digest a little, and then go on to the main course. Having food rushed out to us has become such an issue that, as soon as we sit down, my husband tells the server that we are in no hurry. Sometimes, we don't order our main course until we have been served our starter.

  • Comment Link Posted by: anne on Tuesday, 03 July 2012 22:35

    what Jack said is true, I hate sitting next to children, they can ruin a night out, parents, take them to McDonalds not a expensive restaurant where they have to wait, or the restaurant should have a different room where their kids can hang out, without bothering everyone around them.

  • Comment Link Posted by: Crystal on Friday, 25 May 2012 09:13

    Oh, I have so much to say... Just a few responses:
    1. Why do you get sat close to the only other tables in the restaurant when the restaurant is slow? Because there are not very many servers working, and so all the tables coming in get put into a limited number of sections. Each section consists of five or so tables that are grouped together.
    2. Servers removing plates before everyone is finished... we are repeatedly told by management to do this. I used to go by the "Don't take any plates away until everyone has finished" rule, but after four managers in a row telling me that I need to clear each plate as soon as it's emptied, I gave up.
    3. Intrusive service- I wish there were more people like the people who have that complaint. It seems, however, that the majority of people do NOT ask for something if they need it. They want their server to magically know that they want it, and if they have to actually ask for it then they are dissatisfied with the service they received. Thus, servers develop a compulsion to keep checking on tables even if their seem like they're doing alright.
    4. Explaining the menu/describing drinks/making recommendations: those are all things that we are encouraged or required to do. You think we enjoy reciting the same spiel thirty times a night while tables stare blankly at us? That one's all management.
    5. The overly chatty server seems to be a common complaint on here, too... funny, because I actually agree with you. When I'm out to eat, I want to talk to my companion, not the server. However, a lot (A LOT) of people really like servers who chit chat with them.

    I guess what I'm trying to say is that your pet peeve is probably someone else's favorite thing. People always think that their expectations and desires are the norm, but the truth is that there is no norm. Everyone wants different things. Just tell the server what they can do to make you happy. We're just normal people, most of us have souls and although we're not mind readers we want you to enjoy your meal.

    Great points Crystal. Thanks - RG

  • Comment Link Posted by: Kanna-Chan on Tuesday, 13 December 2011 13:26

    Wait staff are abused much more often than the customers so the customers can just suck it up and deal with it.

  • Comment Link Posted by: Jim T on Saturday, 08 October 2011 06:23

    You've got a lot of cranky readers. I agree with a lot of them, but I must admit a lot of the peeves have occurred to me, but I've been mostly able to avoid them. I do ask for a different table if they try to seat us next to loud rugrats or if they are seated after our arrival. I live in Illinois, so most of my restaurant experiences are smoke-free. My pet peeve is the waitperson telling me his/her name. I expect them to eyeball me and my table at reasonably frequent intervals so that I won't have to summon them or request that another summon them.

  • Comment Link Posted by: Jody on Friday, 30 September 2011 21:39

    Oh, yes. The VERY worst Pet Peeve is SMOKING or smelling it. Could put up with a lot if I don't have to smell cigarette smoke!!!!!!!

  • Comment Link Posted by: Jody on Friday, 30 September 2011 21:32

    Did anyone mention screaming, yelling, loud kids? I raised three children and NEVER were they loud, etc,etc. Also Please don't call me a "guy" since I am a female. How many times have I gone out with my hus band or a male and the waitress asked "Are you guys ready to order. I live in the South, and realize this is acceptable up North, however I want to be addressed appropriately!!!

  • Comment Link Posted by: AK on Sunday, 18 September 2011 07:28

    Nice Post !!Thank you for inviting to share. I am from India and I agree with the majority of the comments here.

    My gripe is about the wait-staff bringing out the bill without asking whether we are done. I experienced this at a very busy restaurant where many people were waiting to be seated. Yet it irritated me to have the bill even before i finished the dessert

ask a chefWho Is The Reluctant Gourmet? I'm a work-at-home dad who enjoys cooking, learning everything I can about the culinary world and sharing it with you.  To learn more about me, click here.
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